FAQ's

What is Mostly Shades?

Mostly Shades is an online megastore with thousands of the coolest sunglasses and accessories on earth!

We are an American company with a global mindset that fulfills hundreds of orders every day.

To learn more, please visit our About Us page.

Will you sell my products on your website?

We are always looking to expand our product line to give our customers more options to choose from. If you are interested in supplying your products to Mostly Shades, and your pricing model is consistent with our mission, then please contact us here.

Why does shipping time take so long?

To continuously deliver the best value to our customers, we never commit to just one supplier. We source products globally so shipping times can vary depending on delivery destination, but be patient as your items will arrive.

Remember, we provide FREE SHIPPING on every order worldwide, regardless of your order quantity.

For more information about shipping, please see our Shipping Terms page.

When do I receive tracking info, and how can I track my order?

Please remember that not all shipping carriers provide tracking numbers for ordered products, but don't worry if something goes wrong in the shipping process we have many ways to make things right.

If a tracking number is available, it can take up to 5-10 days after order processing for the tracking number to start showing any information, but it will appear eventually just be patient.

Once your tracking number is available, you can track your order on the following pages:

Mostly Shades After Ship

or

Package Radar

or

17 Track

or

Global Tracking

For more information about shipping and tracking, please see our Shipping Terms page.

Can I get free stuff?

The best way to receive promotional offers, that may include items that are free, is to subscribe to our newsletter. You can subscribe here:

JOIN OUR NEWSLETTER NOW!

If you are an influencer and have your own channel or page, and are looking to give us a shoutout, please email us at info@mostlyshades.com or message us @MostlyShades Facebook or @MostlyShades Instagram.

What's the policy on Returns and Exchanges?

Most sales are final, however, if your order was received damaged or different than the product you ordered please email us at support@mostlyshades.com.

For more information, please see our Returns & Exchanges Policy page.

Why are there duplicate products listed with different prices?

Some of our suppliers may be distributors of the same product(s), and that is why you might see a duplicate product with different prices. We want to offer you the lowest price possible, so we encourage our suppliers to compete on price points.

For the best shopping experience, we suggest you sort products by "Price, Low to High" within any collection or product type and purchase the product(s) at the lower price. At checkout, you will be charged the price of the product that you added to your cart.

Why are product prices always changing?

Sometimes we are able to secure super hot deals from our suppliers, and we want to pass on those savings to you. We are constantly selling through our products, therefore, our costs may have changed upon replenishment.

For the best prices, we suggest you follow us and subscribe to our newsletter to receive promotional offers, and be sure to check out our store frequently for newly added products.

How can I get more information about a specific product or a bulk discount?

We sell products quickly to ensure that we can leverage costs from suppliers. For that reason, we do not add a lot of fluff to our product descriptions. However, we will gladly provide you with more information about products or bulk discounts just Contact Us if you have any questions.